Grievance Redressal

Last Updated: September 2026

At BeeliveNatural, we value our customers and aim to provide a transparent and reliable shopping experience.

If you have any complaint, concern or grievance regarding our products, orders, payments, delivery, returns, refunds, privacy or services, you may contact us using the details provided below.

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1. Grievance Contact Details

Beelive Natural Pvt LTD
C/o Anand Mobile Market Road,
Songadh, Dist. Tapi,
Gujarat, India.

Phone: +91 9429848091

Email: beelivenaturalpvtltd@gmail.com

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2. Types of Complaints

You may contact us regarding matters including:

• Product-related complaints
• Incorrect or damaged product
• Missing product or item
• Order-related issues
• Payment-related issues
• Delivery-related complaints
• Cancellation requests
• Return or replacement requests
• Refund-related concerns
• Website or account-related issues
• Privacy-related concerns
• Other service-related grievances

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3. How to Submit a Grievance

Customers can submit a grievance by contacting us through email or phone.

To help us investigate and resolve your complaint quickly, please provide:

• Customer name
• Order number, if applicable
• Registered mobile number
• Email address
• Description of the issue
• Relevant photographs or documents, where applicable

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4. Grievance Resolution Process

Once we receive a grievance, our support team will review the information provided and may contact you if additional information is required.

We will make reasonable efforts to investigate and resolve genuine customer complaints within a reasonable period, depending on the nature and complexity of the issue.

Certain matters may require additional verification, including payment, delivery, product or transaction verification.

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5. Order and Product Complaints

For complaints relating to damaged, incorrect, defective or missing products, customers should contact us as soon as reasonably possible after delivery.

Customers may be requested to provide photographs, videos, packaging details or other information necessary to verify the complaint.

Return, replacement and refund requests will be handled according to our Cancellation, Return & Refund Policy .

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6. Privacy-Related Complaints

If you have a concern regarding the collection, use or handling of your personal information, please contact us using the email address provided above.

You may also review our Privacy Policy for information about how we handle personal information.

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7. Payment-Related Complaints

For payment-related concerns, please provide your order number and relevant transaction details when contacting us.

Where a payment has been processed through a third-party payment provider, additional verification may be required from the applicable payment provider.

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8. Contact Information

Beelive Natural Pvt LTD
C/o Anand Mobile Market Road,
Songadh, Dist. Tapi,
Gujarat, India.

Phone: +91 9429848091

Email: beelivenaturalpvtltd@gmail.com

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9. Policy Updates

BeeliveNatural may update this Grievance Redressal Policy from time to time to reflect changes in our business, services or applicable requirements.